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Home > Family Support Services > Family Preservation Program

Family Support Services

In this section
  • Community & Family Support
  • Family Preservation Program
  • Youth Programs
  • Community & Family Support
  • Family Preservation Program
  • Youth Programs

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Families Together

Helping families stay together

Families Together is a voluntary family preservation program that supports families to improve children's safety, wellbeing and development while helping children and young people remain safely at home wherever possible. The program prioritises culturally and linguistically diverse (CALD) families and provides intensive, family-centred support tailored to each family's strengths, needs and goals.

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What to expect

1

Referral

Families Together accepts referrals from the NSW Department of Communities and Justice (DCJ) and other approved referral pathways.

2

Assessment and Engagement

Once a referral is received, a Families Together practitioner will contact your family to discuss the referral, complete an assessment and work with you to identify your family's strengths, needs and goals.

3

Intensive Family Support

If your family is accepted into the program, your practitioner will work alongside you through regular home visits and tailored support. Together, you'll build parenting skills, strengthen family relationships, improve child safety and wellbeing, and connect with community services to help achieve your family's goals.

Who is eligible

Families Together supports:

  • Families Together is available to eligible families living in the following local government areas:
  • Bayside
  • Burwood
  • Camden
  • Campbelltown
  • Canada Bay
  • Canterbury-Bankstown
  • Fairfield
  • Georges River
  • Inner West
  • Liverpool
  • North Sydney
  • Strathfield
  • Wingecarribee
  • Wollondilly
  • Have children or young people aged 0–17 years
  • Young people aged 14–17 years who consent to participate in the program
  • Have been identified as needing intensive support to help children remain safely at home.
  • Are experiencing complex challenges that may impact a child's safety, wellbeing, or development
  • Are willing to work collaboratively with a Families Together caseworker to achieve agreed goals
  • Have been referred to the Families Together program through the NSW Department of Communities and Justice (DCJ) or another approved referral pathway

Related programs

Families Together sits within Stepwise's broader Family Support services. If your family would benefit from early intervention or short-term support, we can help connect you with appropriate services in your local area. We also offer SETS programs that support young people to build confidence, develop life skills and strengthen their connection to family, school and community.

How referrals work

Families Together accepts referrals from the NSW Department of Communities and Justice (DCJ) and other approved referral pathways, including eligible referrals from community organisations.

If you're a professional seeking to refer a family, please contact our team to discuss the referral process and eligibility requirements.

About our program

Keeping children safe and families together

We understand that asking for support can feel overwhelming, particularly when child protection services are involved. Families Together works in partnership with families to build on strengths, improve child safety and wellbeing, and create lasting positive change.

Our goal is to help children and young people remain safely at home wherever possible by strengthening family relationships, building parenting confidence and connecting families with the support they need.

What does support involve

We believe every family has strengths to build on. Our role is to walk alongside you, providing practical support, guidance and encouragement to help your family achieve the goals that matter most to you.

Support is usually provided through home visits, giving families the opportunity to receive support in a familiar and comfortable environment. We can also meet with you at one of our offices or another suitable location if that better suits your family's needs.

Together, we'll develop a personalised support plan that builds on your family's strengths, responds to your unique needs and works towards the goals that matter most to you. Throughout the program, we'll help you strengthen parenting skills, improve family relationships, build confidence in managing everyday challenges, and connect you with other community services and supports where needed. Support is available for up to 12 months.

Support that reflects your family's strengths and culture

Every family has its own story, culture and strengths. Our experienced practitioners provide trauma-informed, culturally safe support that respects your family's values, identity and lived experiences.

Our team includes qualified social workers, counsellors and psychologists with expertise in working alongside children, young people and families to achieve positive outcomes.Families Together is funded by the NSW Department of Communities and Justice.

What we don't cover:

  • Emergency accommodation or crisis refuge
  • Direct financial grants or cash payments
  • Legal advice

If you need urgent help, Families Together is not a crisis service. If a child is in immediate danger, call 000. For urgent child protection concerns outside our support, call the Child Protection Helpline on 132 111.

What Families Together does not provide

Families Together does not provide:

  • Emergency accommodation or crisis refuge
  • Emergency financial assistance, grants or vouchers
  • Legal advice
  • Emergency or crisis response services

If you or someone else is in immediate danger, call 000.
For urgent child protection concerns, contact the Child Protection Helpline on 132 111.

Contact and referrals

Get in touch — Families Together

Tell us a little about your situation and we’ll be in touch. All enquiries are confidential.
By sending this, you agree we can contact you about your enquiry. We’ll never share your details without your consent.

Not ready to fill in a form? Call us on (02) 9789 3744 — our team can answer questions confidentially.

Referring a client? Complete the details below. Each referral includes consent verification before we make contact.
We verify consent before making contact. We’ll never share the client’s details without their consent.

Prefer to talk? Call (02) 9789 3744, Mon–Fri 9am–5pm. Financial issues can carry stigma — a phone call is often an easier first step, and everything you tell us stays confidential.

Client story

Kate came to Stepwise through a referral from Centrelink after a difficult period at home. She and her children had been staying with relatives, and she wasn't sure at first how much support she was allowed to ask for. Over several months, our team worked alongside Kate to help her family find stability, security and a safe place to call home.

- Kate, Families Together client

Frequently asked questions

Is this program compulsory?

No. Families Together is a voluntary program. We work alongside families who choose to receive support to strengthen family relationships and help keep children and young people safe at home.

Do I have to agree to participate in Families Together?

Yes. Families Together is a voluntary program, so your consent is required before support can begin. We’ll take the time to explain the program, answer any questions you may have, and make sure you understand what support involves before asking for your consent.

What if I decide I no longer want to participate?

You can choose to stop participating in the program at any time. If you decide Families Together is no longer the right fit, we’ll talk with you about your decision, discuss any ongoing support you may need, and, where appropriate, help connect you with other services that may better meet your family’s needs.

What happens if my family isn't accepted into the program?

Families can be referred by the NSW Department of Communities and Justice, schools, health services and other community organisations. Families can also contact us directly to find out whether the program is right for them.

How long does support last?

Support is tailored to each family’s needs and is available for up to 12 months.

Do I have to participate for the full 12 months?

No. Families Together is a voluntary program. You can choose to stop participating at any time. If you decide to finish earlier, we’ll talk with you about your reasons, discuss any ongoing support you may need, and, where appropriate, help connect you with other services.

Can I refer my own family?

Yes. Families are welcome to contact us to discuss their support needs and find out whether Families Together is the right service for them. Where appropriate, we’ll guide you through the community referral process or help connect you with another service if Families Together isn’t the best fit. Referrals are also accepted from the NSW Department of Communities and Justice (DCJ), schools, health services and other community organisations

Will I have the same worker throughout the program?

Where possible, you’ll work with the same practitioner throughout your time with Families Together, helping you build a trusted and supportive relationship.

Does the program cost anything?

No. Families Together is a free service funded by the NSW Department of Communities and Justice.

What areas do you cover?

Families Together provides support to eligible families across South Western Sydney and Sydney’s Inner West, including the local government areas of Bankstown, Fairfield, Liverpool, Cumberland, Burwood, Canada Bay, Canterbury-Bankstown, Inner West, Strathfield, Camden, Campbelltown, Wollondilly and Wingecarribee. If you’re unsure whether your suburb is within our service area, please contact us and we’ll be happy to help.

Formerly Metro Assist + CABL
Stepwise Community Services acknowledges the Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work. We pay respect to Elders past and present and recognise their continuous connection to Country.
  • NSW Govt funded
  • Legal Aid NSW
  • ACNC registered
  • Commonwealth Govt funding

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Campsie NSW 2194
Mon–Fri 9am–5pm

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2 Crane St, Concord
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Mon–Fri 9am–5pm
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Mon–Fri 9am–5pm

All addresses and contact numbers → Contact page

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