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Home > Family Support Services > Youth Programs

Family Support Services

In this section
  • Community & Family Support
  • Family Preservation Program
  • Youth Programs
  • Community & Family Support
  • Family Preservation Program
  • Youth Programs

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Youth Programs

Supporting young people settle into life in Australia.

Free support for young people aged 12 to 25 who have arrived in Australia in the last five years. We empower you to build confidence, get ready for work, and connect with your new community.

Get in touch
See our programs

What to expect

Which program is right for me?

If you're unsure which program best meets your family's needs, our team can help. Contact us and we'll discuss your situation and connect you with the most appropriate service.

Community & Family Support (CAFS)

1

Get in touch

Fill out the form below or give us a call. We'll check you're eligible and set up a time to chat.​

2

Have a chat

We'll talk through what's going on for you and work out how we can help. We have bilingual workers, so let us know your preferred language when you reach out. You don't need to bring any documents to this first chat, just have your visa type and arrival date on hand.

3

Ongoing support

We'll connect you with the right programs and people, and stay involved for as long as you need us.

Who is eligible

If any of these sound like you, we can help — get in touch.

  • Aged between 12 and 25
  • Arrived in Australia within the last five years
  • Hold an eligible visa (family stream, skilled migrant, humanitarian or refugee)
  • Living, studying, or working in Canterbury-Bankstown, Inner West or Canada Bay
  • Not available for student visas
  • Not available for asylum seeker visas (see Resources)

Related programs

You choose what suits you — and how often. Many people use us as a backup for the days cooking is hard, not every day.

Settlement Services

Support for new migrants, refugees and humanitarian visa holders of all ages, covering English, education, training, and job preparation.​

Community and Family Support

Support for families and young people through group programs, community events and referrals, open to all regardless of visa or arrival date.

Upcoming events

Keep an eye on our social channels throughout the year for youth conferences, festivals and community barbecues.

Youth programs are also available under Settlement Services. Young people connected to Settlement Services can access Youth programs through that pathway too. See Settlement Services →

About our Youth Program

Starting again in a new country is a big adjustment, especially when you’re young. New school, new language, new friends to make and a whole new set of systems to figure out, often while your family is settling in at the same time. It’s normal to feel unsure of where to start.

Our Youth Program works alongside young people aged 12 to 25 who’ve arrived in Australia in the last five years. We’re here to support you settle in and build the confidence to make the most of what’s ahead of you.

What type of support can we provide?

We support young people to understand their education pathways, access services and connect with opportunities that support them achieve their goals, from getting job ready to feeling connected in your new community. Here's what that can look like in practice.

Getting ready for work

A lot of young people come to us wanting support with jobs. We can't promise you a job or a placement with a specific employer, but we can empower you to get ready for the Australian job market. That includes support with your resume and cover letter, guidance on where and how to look for work, and pathways into volunteering, training and further education if that's a better fit for where you're at right now. We'll stay in your corner while you apply.

Settling in at school

For students at partner schools, our settling-in program supports you to adjust to life in Australia through interactive workshops and activities. You'll build practical knowledge about everyday life, Australian systems, local services and community expectations, while building the confidence, connections and skills you need to settle into school and your new community.

Homework Club gives you a dedicated, supportive space to get your schoolwork done. We currently run sessions at Belmore Boys, Condell Park High, Beverly Hills IEC, Chester Hill IEC, Bankstown Senior College and IEC, Punchbowl Boys, Holy Spirit College, Birrong Boys, Chester Hill High, Bankstown Girls, Sir Joseph Banks and East Hills Boys.

Building everyday skills and confidence

We can support you in accessing mainstream services like education, health, training and community programs, and assist with the forms, applications, registrations and referrals that come with them, so you can navigate these systems with confidence. We also support you to build practical, everyday life skills, including working towards your driver's licence.

Community connection

Settling in is easier with people around you. Throughout the year we run youth conferences, festivals and barbecues where you can meet other young people and get involved in your community. We can also connect you with sporting clubs and programs, leadership development activities, and mentors and role models within the community.

Advocacy and referral

Sometimes what you need is someone who can speak up for you, whether that's with Service Australia, Service NSW, your school or something else going on in your life. If there's something outside what we do, like immigration advice or support for family overseas, we'll point you to the right service rather than leave you stuck.

Support that understands your background

Our youth workers hold a bachelor's degree or diploma in a relevant field, and many have lived experience of migration or settlement themselves, alongside equivalent experience working alongside young people from migrant and refugee backgrounds. Our settlement programs are funded through the Department of Home Affairs.

Get in touch - Family Support

Tell us a little about your situation and we’ll be in touch. All enquiries are confidential.

By sending this, you agree we can contact you about your enquiry. We’ll never share your details without your consent.

Arranging this for a parent or relative? That’s very common — you can enquire on their behalf. We’ll send you the information, then follow up with them directly when they’re ready.

We verify consent before making contact. We’ll never share the client’s details without their consent.

Prefer to talk? Call 1300 XXX XXX, Mon–Fri 9am–5pm. Financial issues can carry stigma — a phone call is often an easier first step, and everything you tell us stays confidential.

Frequently asked questions

Is this service free?

Yes, our Youth Program is a free service.

Do you have workers who speak my language?

Yes, we have bilingual workers across a range of community languages. Let us know your preferred language when you get in touch.

I'm on a student visa, can you still support me?

Our Youth Program is for young people on eligible visas such as family stream, skilled migrant, humanitarian or refugee visas. If you’re not sure whether you’re eligible, get in touch anyway. We’re happy to point you to the right service if we’re not the right fit for you.

Can you support me to get a job?

We can support you to get ready for work through resume support, cover letters and guidance on the job search. We can’t guarantee a job or a placement with a specific employer.

Can you support bringing my family to Australia?

We’re not able to give immigration advice, including supporting with bringing family members to Australia. We can refer you to a service that specialises in this.

Why do you need to know my visa details?

We only ask to confirm you’re eligible for our program. It isn’t shared for any other purpose.

What we don't cover

You’re welcome to get in touch yourself for any of these services. Referral pathways vary a little between each one, so check the relevant page for details, or just give us a call and we’ll point you in the right direction.

Formerly Metro Assist + CABL
Stepwise Community Services acknowledges the Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work. We pay respect to Elders past and present and recognise their continuous connection to Country.
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  • Our Services
    • Settlement Services
      • Settlement Services Overview
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    • Financial Inclusion
      • Financial Inclusion Overview
      • Financial Counselling
      • No Interest Loans Scheme | NILs
      • Energy Accounts Payment Assistance
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      • Tenancy Advice & Advocacy Overview
      • Tenancy Resources
      • Tenancy Form
    • Family Support Services
      • Family Support Services Overview
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      • Family and Domestic Violence Support Overview
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