Contact Us
Get in touch with Stepwise Community Services. If your enquiry relates to a specific service, such as settlement support, tenancy advice, financial counselling or domestic violence support, please use the contact form on that service’s own page. This makes sure your enquiry reaches the right team directly, rather than waiting in a general queue.
(02) 9789 3744
Mon–Fri, 9am–5pm
contact@stepwise.org.au
We reply within 2 business days
Monday–Friday, 9am–5pm
Closed weekends & public holidays
Need an interpreter? Just ask.
You can speak with us in your own language — at no cost. Many of our workers are bilingual, and we use the free Translating and Interpreting Service (TIS National) when we need to. Tell us which language you prefer when you get in touch.
- Arabic
- Mandarin
- Cantonese
- Vietnamese
- Nepali
- + others on request
Our locations
Campsie
- Level 2, 59–63 Evaline Street, Campsie, NSW, 2194
- (02) 9789 3744
- Mon–Fri 9am–5pm Sat–Sun closed
Meals on Wheels
- 2 Crane Street, Concord, NSW, 2137
- (02) 9747 1135
- Mon–Fri 9am–5pm Sat–Sun closed
Who you'll be talking to
Stepwise Community Services helps people navigate life’s challenges with clarity and care. Formerly Metro Assist and Community Action for Better Living (CABL), we are now working together as one organisation across Sydney's inner west and south west. We're a registered charity with the Australian Charities and Not-for-profits Commission, supported by partners including the NSW Government and Legal Aid NSW.
Our team includes qualified counsellors, caseworkers and bilingual support staff who provide settlement, family support, financial inclusion, tenancy and domestic violence services. However you reach us, you're talking with someone who understands what you're dealing with. If English isn't your first language, let us know, we work with interpreters across a wide range of community languages.
Qualified staff
Our social workers hold university qualifications or diplomas in their field.
Specialist input
We draw on an AHPRA-registered psychologist and accredited financial counsellors affiliated with FCAN.
Child safe
We comply with the NSW Child Safe Standards across every program we run.
Accredited programs we deliver
- Triple P
- Tuning Into Kids
- Bringing Up Great Kids
- Circle of Security
- Tuning in to Teens
Not sure who to contact?
Fill out the form below and tell us a bit about what you need. We'll read it and point you towards the right service, or connect you directly if it's something general. All enquiries are treated confidentially, and every phone line is answered by a real person from our team, not an automated system.
Send us a message
Fill in the form and we'll get back to you. All enquiries are confidential.
By sending this, you agree we can contact you about your enquiry. We’ll never share your details without your consent.
Not ready to fill in a form? Call us on (02) 9789 3744 — our team can answer questions confidentially, and we can arrange an interpreter.
Frequently asked questions
Do I need an appointment?
Can I speak to someone in my own language?
Is what I tell you confidential?
How do I make a complaint?
Use the form above and select Complaint as your reason for contact, or call us directly. We accept anonymous complaints where enough information is provided to look into the matter, though it does mean we can’t come back to you with an outcome.
What if I need help urgently or after hours?
Our offices are open Monday to Friday, 9am–5pm. If you’re in immediate danger call 000. For 24/7 support, contact 1800RESPECT on 1800 737 732 or Lifeline on 13 11 14
If it's urgent, don't wait for a reply.
Emergency
1800RESPECT (24/7)
Lifeline (24/7)
